Cancellation Policy

  • Guest cancellations are subject to the following policy:

    More than 7 days before your reservation: 100% refund, minus the 3% processing fee.

    Within 7 days: 50% refund, minus the 3% processing fee.

    Within 48 hours: No refund.

    Weather concerns do not override this cancellation policy unless Perfect Point makes the decision to cancel the reservation. If weather is a concern, please wait for our team to make the official weather determination before canceling.

    *(3% service fee will NOT be given back in ANY refunds)*

  • If Perfect Point cancels your reservation, you may reschedule or receive a full refund, minus the nonrefundable 3% processing fee.

RescheduLe Policy

7+ days before reservation: Free
Within 7 days: $50
24–72 hours before: $150
Less than 24 hours: Rescheduling is not available.

All rescheduling is subject to availability.

Last minute bookings

Last-minute bookings are accepted until 11:00 AM on the day of your reservation and are subject to availability. A 20% gratuity will be included in your total to support our team for expedited service. Requests submitted after 11:00 AM cannot be accommodated.