WEATHER POLICY

Mother Nature usually spoils us in Charleston... but sometimes she has other plans.

While weather forecasts can be helpful, they are not always accurate and can change throughout the day. A forecast showing a chance of rain does not automatically qualify a reservation for cancellation or refund.

The Perfect Point team makes the final determination regarding whether weather conditions are severe enough to cancel service.

If inclement weather is forecasted, you will receive a text message the morning of your reservation with an update on conditions and any available options.

PLEASE NOTE:

✅ If Perfect Point cancels your reservation due to weather, you will receive a FULL REFUND (minus the 3% processing fee).

✅ To remain eligible for a full refund, you must wait for the Perfect Point team to make the final weather determination.

⚠️ If you choose to cancel on your own before our final weather determination, standard cancellation policies apply and you will receive a 50% refund.

⚠️ Cloudy skies do not qualify for cancellation.

⚠️ Brief, isolated, or passing rain showers do not qualify for cancellation.

⚠️ Once your setup has been completed on the beach, the reservation is considered fulfilled and is no longer eligible for cancellation, refund, or credit, regardless of weather conditions that occur afterward.

We appreciate your understanding, as coastal weather can change quickly and often differs from what is predicted.

Cancellation Policy

  • All cancellations by guests will be handled on a case by case situation. The more advanced notice of cancellation that is given, the more refund that can be provided.

    *(3% service fee will NOT be given back in ANY refunds)*

    No refund will be given if you cancel within 48 hours of booking.

    100% refund if cancelled more than 7 days prior to booking.

    50% refund is given if request is within 7 days of booking.

    You may reschedule your booking date with applicable fees.

  • In the event of cancellation by Perfect Point, guests will be issued a full refund.

    *(3% service fee will NOT be given back in ANY refunds)*

RescheduLe Policy

Guest’s requests for rescheduling will be considered on a case by case basis and are subject to a rescheduling fee and availability. The rescheduling fee is determined by the amount of notice given prior to the date and time and are as follows:

  • 7 days or more prior to booking: free

  • Within 7 days of booking: $50

  • 24 -72 hours prior to booking: $150

Requests to reschedule within 24 hours or less from the start time of the booking are not accepted and guest is responsible for full payment, regardless of whether the scheduled booking occurs or not.

Last minute bookings

Last-minute bookings are accepted until 11:00 AM on the day of your reservation and are subject to availability. A 20% gratuity will be included in your total to support our team for expedited service. Requests submitted after 11:00 AM cannot be accommodated.